Integrity | People First | Expertise | Partnership
Our People
At the core of our hotel management success is our exceptional team. We believe great hospitality begins with great people, and it’s our dedicated professionals who ensure seamless operations and outstanding guest experiences across every property we manage. From strategic leadership to day-to-day operations, our team brings decades of expertise, innovation, and passion for service to each hotel we oversee.
Here to help
Introducing Our Team
Our team is fueled by passion, vision, and a distinct hotelier understanding. We deliver change for our ownership partners by adopting an owner’s perspective. Equipped with extensive industry expertise, we are dedicated to creating value and achieving outstanding results in everything we do.
Devin Grosse
Sarah Monk
Craig Jones
Niki Ball
Gerard Ryan
Harriet Dunne
Nigel Joyce
John Banks
Daniel Hodson
Nicki Kurran
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Peter Cashman
Chairman
Founder and leader of Focus Hotels Management Ltd, Peter contributes a wealth of knowledge and experience both operationally and commercially. Prior to starting Focus, Peter was a founding main board director of CHE Hotel Group PLC and spent over 20 years managing a vast portfolio across the UK and Europe. Additionally, he developed and launched the premium budget brand Sleep Inn as well as creating and operating a franchise network of over 300 hotels across Europe. His career began in Switzerland and then he joined the London division of Trust House Forte. He has also held senior management roles with Centre Hotels (now mostly Holiday Inns), Comfort Hotels International and Ladbrokes Hotels (now Hilton). Focused on expanding the company and ensuring maximum returns for investors, Peter drives performance through a dedication to great customer service whilst fostering the growth of employees in a positive working environment.
Empowering People, Elevating Experiences
Measuring Success
Measuring success goes beyond financial performance, it’s about delivering a high-quality product, ensuring health and safety, and driving sustainable growth. We focus on enhancing guest satisfaction, increasing revenue, and investing in our people, as we believe well-trained, motivated teams are key to long-term success. Equally important is our commitment to environmental and social governance, promoting sustainable practices that benefit our properties and the communities we serve. Through these pillars, we create an approach to success that ensures every hotel we manage thrives.
Environment | social | governance
Our 2030 Pledge
At Focus Hotels, we are committed to upholding the highest ethical and responsible standards in our environmental, social, and governance (ESG) practices. We understand the significance of ESG to our partners, guests, and all stakeholders.
ESG is a cornerstone of our performance metrics, integral to evaluating the success of our hotels and organisation. By focusing on ESG, we drive gross operating profit, foster innovation and aim to improve our approach to environmental, social, and governance challenges.
big enough to make a difference,
small enough to care
Our Values
Integrity
People First
Expertise
Partnership
At Focus Hotels, integrity is the cornerstone of everything we do. We are committed to conducting our business with the highest ethical standards, ensuring transparency, honesty, and accountability in all our interactions. Our unwavering dedication to integrity builds trust and strengthens our relationships with partners, guests, and stakeholders.
We believe that placing people at the heart of our operations is essential to success. Our approach prioritises the well-being and development of our team members, creating a supportive and inclusive environment where everyone can thrive. By valuing and empowering our people, we deliver exceptional experiences and create lasting connections.
With decades of industry experience, our team brings unparalleled expertise to every aspect of hotel management. We leverage our deep knowledge and specialised skills to drive performance, innovation, and excellence. Our commitment to staying at the forefront of industry trends ensures that we provide cutting-edge solutions and achieve outstanding results.
Collaboration and partnership are central to our approach. We work closely with our clients and stakeholders to understand their unique needs and goals, building strong, mutually beneficial relationships. By aligning our efforts and resources with your objectives, we create a foundation for shared success and sustainable growth.
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Environmental
As hotel owners and operators, we are committed to safeguarding the environments, communities, and destinations where we operate.
Energy
Our 2030 energy goal focuses on enhancing energy efficiency and reducing scope 1 and 2 carbon emissions by 30%. This approach will help lower utility costs and decrease greenhouse gas emissions, contributing to a more sustainable future.
Water
We are dedicated to reducing water consumption across our accommodations, back-of-house operations, and spas. Our goal is to achieve a 35% reduction in water intensity by 2030 through comprehensive policies and practices.
Waste
Our waste reduction strategy aims to minimise the total waste generated by our hotels. Initiatives such as recycling, waste-to-energy technologies, and food donations are central to our efforts to achieve a 40% reduction in waste by 2030.
Social
Hospitality thrives on the people and communities at its heart. At Focus Hotels, we are committed to giving back to those who make exceptional guest experiences possible.
People
Our Diversity, Equity, and Inclusion (DE&I) efforts are designed to foster an environment where every employee has opportunities for growth and development. We emphasise professional advancement, a supportive company culture, and meaningful recognition.
Community
We engage actively with local communities to address and support their needs. Through local and group charitable initiatives, we strive to make a positive impact and champion the well-being of those we serve.
Conduct
We are committed to continuous training on human trafficking, modern slavery, and diversity and inclusion for all staff. Additionally, we leverage industry technology in our recruitment processes to ensure fairness and equal opportunities for everyone.
Governance
At the core of our governance policies and decision-making processes are transparency, fairness, and responsibility, with a strong focus on maintaining positive working relationships. We are proud of our diverse team, who provide a warm welcome to our guests. We are committed to training that promotes an inclusive workplace for everyone. From our CEO to every team member, we are unified in integrating responsible principles into every aspect of our business practices.