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Hotel Management

Together we will develop a strategic plan to accelerate your business’s growth and performance. Our innovative solutions and straightforward IT approach are scalable to suit your requirements. We tailor our approach to your specific needs, covering a wide range of hotel management disciplines.

 

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Revenue Management

Detailed daily analysis, the best in class revenue tools, price shopping and revenue experts combine to deliver optimal revenue success.

We can help set up or transition you to a branded revenue management solution or embed the Focus Revenue Management tools or combine these two options to provide a platform to help deliver your business success.

Distribution

Reaching the customer in the most efficient way, facilitating ease of booking and marketing to the right channels at the right time is important to delivering optimal results and driving business performance.

From the designs that we create to our understanding of how the customer books, our aim is to maximise visibility and create a compelling story that can deliver more than your fair market share.

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Sales

With expert industry knowledge of the buying seasons, connections with key third-party and business travel agencies, Focus can help develop the existing portfolio of accounts as well as leverage new business. Whether it’s harnessing the power of the brand sales teams, and driving their results or managing a portfolio of accounts directly, Focus Hotels has the expertise to deliver the solution to suit.

We have excellent relations with key corporate businesses, leisure and online travel agents as well as being members of the HBAA and MIA, all of which are key to your success.

Marketing

From preopening marketing plans to helping to shape the design of the website, we will manage the digital and social strategy to ensure your hotel is kept at the forefront of the consumer’s mind. We will agree marketing plans annually, devising activity to strengthen your business’s appeal as well as helping you to understand your business reach.

We will continuously evaluate the brand’s marketing strategy providing advice on the right programs to deploy and ensure we are maximising the return on your investment.

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Operational Expertise

Hotel Management is both an art and a science – and we look for a combination of technical skills and personality. We want our managers to stand tall in your business and feel proud of ours.

Our Leaders are selected carefully and bring skills to suit the market they operate in. They are guided by our highly experienced senior Operations and Commercial leaders. We keep our clusters small with no more than 8 hotels allocated to a member of the Focus senior team. Our hotel operations teams are further supported by our experts in property development, health and safety, legal compliance and procurement.

Customers are placed firmly at the heart of our business in the knowledge that warm, reliable and intelligent service brings loyalty and loyalty builds a business for the future. Quality standards are key to ensuring consistency and we take pride in our reputation for excellent customer feedback.

We actively measure our performance using expert external partners such as STR, TRUSTYOU and REVINATE to name just a few. We also understand and use brand metrics to measure our hotels to ensure there is continuous improvement.

You will find us in your business, working with the leadership teams, actively driving performance -it’s where we love to be!

People and Talent

We recognise that people are your business and ours too. If we look after your people they will look after your business. Focus can support your business by carefully developing people, policies and procedures.

We have earned our reputation as a great place to work. Our experienced managers stay with us, they are rewarded for their success and share our passion and vision for great hotel keeping.

Through our HR partners we can provide safeguards for critical HR decisions to ensure your business is protected.

In terms of recruitment, in addition to our wide network of connections throughout the industry we are continuously talent spotting and building a bench of talent ready to transform your hotel.

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Finance

Whether it is creating your budgets, managing your business bank accounts or ensuring full financial compliance, Focus has the expertise to support your business performance. A combination of local finance supported by our regional experts will ensure tight controls and timely accounts with a comprehensive narrative to help you communicate your success to other stakeholders or bank partners.

Our finance solutions are supported by best in class systems provided by Sun Accounts, Procure Wizard, Rota Horizon, Forth Hospitality and Jedox performance management and business intelligence software.

Development

As a leading hotel management company, Focus Hotels can support you throughout your journey to becoming an owner. We are here to help guide you from the very beginning: whether it is appraising a location, raising finance, selecting a brand or on the ground support as the hotel opens, Focus is here to make the journey that little bit easier.

As an existing owner, whether you need support in responding to a brand PIP, a full refurbishment or hotel repositioning, Focus has the expertise to deliver an on-time-on-budget program.

We can work alongside your design and architectural teams or help recommend a best-in-class professional team to help deliver your hotel opening or refurbishment program. At each stage, we will apply our hotel expertise to ensure you achieve the best possible final results, that you get best value and that the program runs to time.

Ongoing, we can assist with all of your hotel maintenance and health and safety compliance requirements. We have a network of experienced and quality audited companies contracted across the UK who can deliver both your routine and emergency maintenance needs as well as provide a regular health and safety compliance and auditing service.

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IT

We can help develop your IT infrastructure and support your daily system needs. We are fully experienced in working with the brands to deliver their preferred IT solutions, working together with brand partners to execute the systems and technology required.

With our independent hotels, we will assess the individual business needs and look to implement an innovative, agile and best in class, fully supported solution to ensure the owner’s needs are satisfied.

Our wide-ranging services include assisting in the selection of PMS and POS solutions, systems procurement and deployment, software and hardware support, systems integration and licence management.

Focus will be on hand to facilitate a one-stop shop to provide a scalable, stable and reliable IT environment.

Procurement

Through partnership with Focus we can help you harness our buying power to improve profit margins. Our national partnerships and efficient procurement tools will allow full transparency of costs associated to building and operating your business.

From recommending architects and construction companies through to buying operational items such as beds, linen, food, liquor, utilities and insurance, these are just some areas where our supply chain can bring value to your business as well as improve quality.

We can also work with your existing supply chain and provide advice and guidance where changes can benefit your business.

Focus appreciate that it is not always about national deals and recognise that discerning travellers are intensely interested in both unique experiences as well as their carbon foot print: we therefore insist that our suppliers can provide a blend of local, best in class and ethically sourced products.

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We are hotels. This is our life.

Let us share our expertise to deliver your business success.